Warner Bros. Discovery (9/2019 – 9/2024) – Burbank, CA
Sr. Business Analyst, Business Process & Innovation, Consumer Products Division, 9/2019 – 9/2024
Contributed to change management, process improvement, and technological innovation efforts as part of the Global Operations team supporting the Consumer Products department. Supported the Technology Upgrade Program with the goal of transforming business processes, systems, and data capabilities.
- Designed and implemented a cross-functional Airtable solution to streamline vendor tracking and document creation, improving collaboration and efficiency between the Legal and Creative teams
- Delivered live training webinars, created and distributed quick reference guides (QRGs) and user training guides, and managed WalkMe Digital Adoption Platform (DAP) onscreen guidance text and formatting, significantly improving user adoption and usage of new platforms
- Composed and distributed email mass communications using Microsoft Outlook and Salesforce Marketing Cloud, promoting user awareness of upcoming changes and updates
- Managed SharePoint sites hosting reference materials and training decks, streamlining user access to assets
- Developed wireframes and interactive prototypes in Figma, supporting cross-team alignment on designs
East West Bank (1/2017 – 9/2019) – Pasadena, CA
Business Analyst, International Operations Department, 7/2017 – 9/2019
Performed system administration and reporting for the International Operations department. Managed daily reconciliations and month-end close processes. Created end-of-period reports and dashboards for upper management review.
- Performed Surecomp IBSnet trade finance system administration, template updates, and enhancement testing, ensuring continued daily operations
- Managed trade finance database in Microsoft Access and generated reports for daily and monthly review
- Participated in bank-wide Automation Anywhere Robotic Process Automation (RPA) pilot program; developed bot proof of concept automating a manual process
Processor, International Operations Department (1/2017 – 7/2017)
Processed incoming documentary collections documents and released them to trade finance customers. Provided customer service through email and phone communications.
- Performed data entry and processed bank customer payments for Documentary Collections transactions
- Inventoried and shipped closed transaction files to document storage facility clearing up office cabinet space
BlackLine (7/2013 – 1/2016) – Woodland Hills, CA
Prototype Developer (UX Designer), 12/2013 – 1/2016
Created high and low-fidelity wireframes, mockups, and interactive prototypes and leveraged knowledge of best practices and insights gained from prototypes to improve design quality as part of the Product Management team.
- Designed end-to-end user experience (UX) of the BlackLine environment status microsite (trust.blackline.com) providing real-time transparency into environment uptime, performance metrics, and detailed incident information. Worked with product manager and offshore development team to develop and launch the microsite. Created site map, wireframes, visual mockups, interactive prototypes, Confluence specs pages
- Developed pixel-perfect interactive prototypes in Axure RP and InVision to demonstrate new features
- Interacted with customers at user conferences gathering feedback through A/B testing and user interviews that informed subsequent enhancements to the BlackLine platform
Intern, Product Management, 7/2013 – 11/2013
- Created library of 200+ Balsamiq wireframes streamlining product managers’ new features documentation process
BE1 Accounting Office / BE1総合会計事務所 (6/2009 – 8/2009) – Tokyo, JP
- Translated the firm’s website from Japanese into English
- Participated in client engagements alongside the firm’s partners