Work Experience
Warner Bros. Discovery Consumer Products – Burbank, CA
Senior Business Analyst, Business Process & Innovation
Sep 2019 to Aug 2024
• Supported the Technology Upgrade Program to transform business processes, systems, and data capabilities
• Designed and executed technology-based solutions introducing improvement and innovation to existing processes
• Contributed to change management efforts
• Produced training one pagers, presentation decks, and guides
• Distributed training invitations and registration forms and hosted training sessions for internal and external audiences
• Managed vendors to ensure fulfillment of expected services and support
• Designed and distributed visually engaging email newsletters and communications
East West Bank – Pasadena, CA
Business Analyst, International Operations
Jul 2017 to Sep 2019
• Designed reports to provide data to internal stakeholders
• Developed queries, macros, and reports in Microsoft Access to extract data from the trade finance system
• Performed trade finance software system administration, template updates, and enhancement testing
• Participated in the bank’s Robotic Process Automation (RPA) pilot program using Automation Anywhere to automate an existing process
Processor, International Operations
Jan 2017 to Jul 2017
• Processed Documentary Collections transactions and customer payments
• Provided customer service over phone and email responding to customers’ transaction inquiries
• Inventoried and shipped closed files to document storage facility to clear up space in the office for new files
BlackLine – Woodland Hills, CA
Prototype Developer
Dec 2013 to Jan 2016
• Designed the full user experience (UX) for BlackLine’s status site (trust.blackline.com) and worked closely with the product manager and offshore development team on the site’s development, QA, and launch
• Created site maps, Balsamiq wireframes, Axure RP interactive prototypes, UI mockups, and detailed specs documentation
• Met with BlackLine users at conferences to gather user input and feedback using methods such as A/B testing
Intern, Product Management
Jul 2013 to Nov 2013
• Created library of 200+ Balsamiq wireframes to streamline the product management team’s new features documentation process
BE1 Accounting Office (BE1 総合会計事務所) – Tokyo, Japan
Company Website
Accounting Intern
Jun 2009 to Aug 2009
• Actively participated in client engagements alongside the firm’s partners
• Translated the company website text from Japanese into English | Link
Skills
Software
Airtable, Figma, Atlassian Jira & Confluence, Lucidchart, Microsoft Office (Visio, SharePoint [site creation, maintenance, and administration], PowerPoint, Excel, Word), Salesforce Sales Cloud & Marketing Cloud, WalkMe, Camtasia (video recording and editing software for training videos), Axure RP, Balsamiq, Adobe Photoshop, Automation Anywhere (Robotic Process Automation [RPA] software), Autodesk 3ds Max (3d modeling and animation software)
Certifications
Nielsen Norman Group NN/g UX Certification #1008480 | Link
Visit the Skills page for a more complete list of skills and detailed descriptions
Education
Master of Entertainment Technology (M.E.T.)
Carnegie Mellon University, Pittsburgh, PA
Bachelor of Science (B.S.) in Accounting
University of Southern California, Los Angeles, CA