EXPERIENCE
Warner Bros. Discovery Consumer Products – Burbank, CA
Sr. Business Analyst, Business Process & Innovation
Sep 2019 to Aug 2024
• Supported the Technology Upgrade Program with goal to transform business processes, systems, and data capabilities
• Designed and executed technology-based solutions that introduced improvement and innovation to existing processes
• Contributed to change management efforts
• Produced and distributed training materials – one pagers, presentation decks, guides, and walkthrough videos
• Hosted training sessions for internal and external audiences
• Managed vendors to ensure fulfillment of expected services and support
• Composed, designed, and distributed polished and engaging email newsletters and communications
East West Bank – Pasadena, CA
Business Analyst, International Operations
Jul 2017 to Sep 2019
• Designed reports that provided data to internal stakeholders
• Developed MS Access queries, macros, and reports to extract data from the trade finance system
• Performed trade finance software system administration, template updates, and enhancement testing
• Participated in the bank’s Robotic Process Automation (RPA) pilot program using Automation Anywhere to automate existing processes
Processor, International Operations
Jan 2017 to Jul 2017
• Processed Documentary Collections transactions and customer payments
• Provided customer service through phone and email responding to customers’ transaction inquiries
• Inventoried and shipped closed files to document storage facility to clear up in-office filing cabinet space
BlackLine – Woodland Hills, CA
Prototype Developer
Dec 2013 to Jan 2016
• Designed the full user experience (UX) for BlackLine’s environment status microsite (trust.blackline.com) and worked with the product manager and offshore development team on the site’s development, UAT, and launch
• Created site maps, Balsamiq wireframes, Axure RP interactive prototypes, UI mockups, and detailed specs documentation
• Gathered user input and feedback from BlackLine users at conferences using methods including A/B testing
Intern, Product Management
Jul 2013 to Nov 2013
• Created library of 200+ Balsamiq wireframes to streamline the product management team’s new features documentation process
BE1 Accounting Office (BE1 総合会計事務所) – Tokyo, Japan
Company Website
Accounting Intern
Jun 2009 to Aug 2009
• Participated in client engagements alongside the firm’s partners
• Translated the company website’s text from Japanese into English | Link
SKILLS
Software
• Office Productivity: Microsoft Word, Excel, PowerPoint, Outlook, SharePoint
• Project Management: Airtable, Monday.com, Atlassian Jira & Confluence
• Diagrams & Visualization: Microsoft Visio, Lucidchart
• Design, Graphics & Video: Figma, Adobe Photoshop, Camtasia, Balsamiq, Axure RP, 3ds Max
• Additional Software: Salesforce Sales Cloud & Marketing Cloud, WalkMe, Automation Anywhere
Certifications
Nielsen Norman Group NN/g UX Certification #1008480 | Link
EDUCATION
Master of Entertainment Technology (M.E.T.)
Carnegie Mellon University, Pittsburgh, PA
Bachelor of Science (B.S.) in Accounting
University of Southern California, Los Angeles, CA