Resume

EXPERIENCE

WARNER BROS. DISCOVERY CONSUMER PRODUCTS – Burbank, CA

Sr. Business Analyst, Business Process & Innovation
Sep 2019 to Aug 2024
• Supported the Technology Upgrade Program and transformed business processes, systems, and data capabilities
• Contributed to change management efforts
• Created and distributed training materials – one pagers, presentation decks, guides, and walkthrough videos
• Hosted training sessions for internal and external audiences
• Composed, designed, and distributed polished and engaging email newsletters and communications
• Managed vendors to ensure fulfillment of expected services and support

EAST WEST BANK – Pasadena, CA

Business Analyst, International Operations
Jul 2017 to Sep 2019
• Developed MS Access queries, macros, and reports to extract data from the trade finance system
• Designed reports to provide data to internal stakeholders
• Performed trade finance software system administration, template updates, and enhancement testing
• Participated in the bank’s Robotic Process Automation (RPA) pilot program using Automation Anywhere to automate existing manual processes

Processor, International Operations
Jan 2017 to Jul 2017
• Processed Documentary Collections transactions and customer payments
• Provided customer service through phone and email responding to customers’ transaction inquiries
• Inventoried and shipped closed files to document storage facility to clear up in-office filing cabinet space

BLACKLINE – Woodland Hills, CA

Prototype Developer
Dec 2013 to Jan 2016
• Designed the full user experience (UX) for BlackLine’s environment status microsite (trust.blackline.com) and worked with the product manager and offshore development team on the site’s development, UAT, and launch
• Created site maps, Balsamiq wireframes, Axure RP interactive prototypes, UI mockups, and detailed specs documentation
• Gathered user input and feedback from BlackLine users at conferences using methods including A/B testing

Intern, Product Management
Jul 2013 to Nov 2013
• Created library of 200+ Balsamiq wireframes to streamline the product management team’s new features documentation process

BE1 ACCOUNTING OFFICE (BE1 総合会計事務所) – Tokyo, Japan
Company Website

Accounting Intern
Jun 2009 to Aug 2009
• Participated in client engagements alongside the firm’s partners
• Translated the company website’s text from Japanese into English | Link

SKILLS

SOFTWARE

• Office Productivity Microsoft Word, Excel, PowerPoint, Outlook, SharePoint
• Project Management Jira, Confluence, Airtable, monday.com
• Diagrams & Visualization Lucidchart, Microsoft Visio
• Design, Graphics & Video Figma, Axure RP, Balsamiq, Adobe Photoshop, Camtasia, 3ds Max
• Additional Software Salesforce Sales Cloud & Marketing Cloud, WalkMe, Automation Anywhere

CERTIFICATIONS

• Nielsen Norman Group NN/g UX Certification #1008480 | Link

EDUCATION

CARNEGIE MELLON UNIVERSITY – Pittsburgh, PA
Master of Entertainment Technology (M.E.T.)